Track Order

Track My Order

Enter your order number to see the status of your order.
This can be found in the My Orders section within your Account

STANDARD DELIVERY

All orders delivered using express star track delivery. Our dedicated team ship out your orders daily Monday to Friday.

The delivery times below are estimates and can vary depending on your location.

Delivery Option Delivery TIME* Order over $150 Order under $150
Australian Metropolitan Areas 1-2 business days FREE $14.99
Australian Rural Areas 2-3 business days FREE $14.99

DISCLAIMER

Delivery services do not run on National or State Public Holidays. Please allow for additional delivery time.

ORDERED MORE THAN ONE ITEM

In order for us to get your order to you as quick as possible we often ship multiple items from different locations.
You will receive multiple order numbers and tracking numbers, but don't stress your Timberlands are on the way.

TRACKING YOUR ORDER

Once your order has been packed and picked up, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse or store. If you've received your order shipment email you can track your order here (https://www.timberland.com.au/track-order)

WHAT IS ATL?

Authority to leave (ATL) is selected by default at the checkout. If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

DO I NEED TO BE HOME FOR MY DELIVERY?

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)* by default. 
If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place